Legal Information
Terms & Conditions
These terms govern your use of our website and services. We aim to provide clear information to ensure a safe and respectful therapeutic relationship.
Client Rights & Care
Legal Guidelines
Using Site
By browsing this site, you agree that all content is for educational use. It does not replace individual clinical assessment or specialist advice from an accredited social worker or registered psychologist.
Resource Guidance
Notice: Connected Therapy Pty Ltd is not an emergency clinic. If you face a crisis or immediate danger, call 000, reach out to Lifeline (13 11 14), or Kids Helpline (1800 55 1800) or visit the nearest hospital emergency department for urgent assistance.
Bookings & Cancellation Policy
Your healing time is a priority. To assist our community effectively, we ask for 48 hours' notice for any changes. Missed sessions or late cancellations incur a fee as detailed in our standard service agreement.
Legal Bounds & Jurisdiction
Our liability is limited under Australian Consumer Law. These terms follow New South Wales law and align with professional ethics and regulations set by AHPRA, AASW, and relevant national healthcare frameworks.
Data Privacy
Information Gathering
We gather vital contact info and sensitive medical history to deliver tailored care. This involves personal backgrounds, specialist referrals, and clinical notes documented throughout your therapeutic journey with us.
Data Security
We protect your data. Information is strictly for clinical planning and administration. We use encrypted, health-compliant storage to prevent unauthorised access and ensure your records remain private and secure.
Information Disclosure
We only release details to third parties like your GP with your written permission. Confidentiality is breached only if legally required or if we believe there is a significant risk of harm to you or another person.
Reach Out
Should you have inquiries about your data or wish to see your records, please email Raelee at admin@connectedtherapy.com.au. We are dedicated to maintaining your trust and supporting your privacy.
Practice Policies
Important: Not a Crisis Service
Connected Therapy Pty Ltd is not an emergency or crisis support service. We are unable to provide immediate assistance for those in acute distress. If you are in immediate danger or need urgent help, please call 000 or contact Lifeline on 13 11 14 or Kids Helpline, on 1800 55 1800.
Terms & Conditions
Privacy Policy
- Website Use: The information provided on this site is for educational purposes and is not a substitute for professional clinical advice. Use of this site does not establish a practitioner-client relationship.
- Appointments: We value your time and ours. High-level cancellation fees apply for appointments changed or cancelled with less than 48 hours' notice to help us maintain service for all clients.
- Liability: To the extent permitted by Australian law, Connected Therapy Pty Ltd limits liability for any outcomes resulting from the use of general information shared via this website.
- Collection: We collect necessary contact details and sensitive health information to provide safe and effective social work and psychology support.
- Storage: Your records are stored securely in electronic practice management systems with strict access controls to protect your confidentiality.
- Sharing: We only share information with your consent, or when required by law (such as mandatory reporting obligations to ensure safety).
- Contact: You can reach out to our practice at any time to request access to your records or discuss how we handle your information.
These terms are governed by the laws of New South Wales, Australia. Connected Therapy Pty Ltd operates in accordance with the Australian Privacy Principles.