Your Privacy & Policy
We are dedicated to providing a safe, affirming, and clinically robust environment for your therapeutic progress. Professional boundaries and privacy standards are fundamental to our practice commitment.
Core Practice Terms
- Service Use: Content is for informational purposes only. Use of this website constitutes agreement to our professional terms.
- Crisis Coordination: We are a clinical support practice, not an emergency service. Please contact emergency services if immediate risk is identified.
- Administrative Policy: Cancellations require notice as specified in our intake documentation; professional fees may apply to late changes.
Privacy Standards
- Clinical Integrity: We collect only the data necessary for professional care, adhering to Australian health record guidelines.
- Standard Compliance: Our info handling aligns with AHPRA, AASW, HIPAA, and relevant state health laws including seven-year storage mandates.
- Data Governance: Information is secured via encrypted clinical software with restricted access, used only to support therapeutic goals.
Privacy Policy
Collected Information
Contact Details
We obtain primary personal data including your full name, phone number, and email. This information is used exclusively to organise sessions, provide clinical notifications, and uphold professional contact concerning your therapeutic journey with us.
Health Records & Safety Standards
To ensure effective and ethical clinical delivery, we manage secure records containing case histories and progress assessments. Adhering to AHPRA, AASW, HIPAA, and Australian health regulations, these files are held on encrypted platforms. We retain records for seven years after therapy concludes, or seven years past a minor reaching adulthood, to maintain strict professional compliance and ensure your long-term care continuity.
Storage & Security
All confidential data is protected via encrypted clinical software hosted in Australia. Per local health regulations and AHPRA/AASW/HIPAA standards, records are kept for seven years from the end of therapy or until seven years after a client turns eighteen, ensuring full compliance and long-term care continuity.
Sharing Information
We respect your privacy. Clinical information is shared with other health providers only when you have provided explicit consent. Exceptions apply only where required by law or in circumstances involving a significant risk of harm to yourself or others.
Contact Us
If you have any questions regarding your privacy, wish to update your details, or would like to request access to your records, please reach out to our practice support at admin@connectedtherapy.com.au.